Surface Go FAQ: Everything you need to know!

Looking to learn more about Microsoft Surface Go? We've got you covered, here's our comprehensive Microsoft Surface Go FAQ that should clear up all your queries.

Microsoft Surface Go FAQs

The thin and lightweight design of Microsoft Surface Go together with an affordable price, make it’s the most compelling Surface device to most consumers. It features a 10-inch PixelSense display with a higher resolution of 1800 x 1200 with pixels density of 217 PPI. The device shared many great features from its big brother, The new Surface Pro, including the new 165° full friction kickstand, Windows Hello support, Surface Connect port, LTE option, and rounded edge design.

It’s better to know more about this device before you make a purchase decision, and here’s our comprehensive Microsoft Surface Go FAQ that should clear up all your queries. We will try to cover all Surface Go question segments including display, battery, performance, software, and design.

  1. Surface Go Design, Configuration & Purchasing Q&As
  2. Surface Go Display & Screen Q&As
  3. Surface Go Battery & Power Q&As
  4. Surface Go Performance Q&As
  5. Surface Go Software & Compatibility Q&As
  6. Surface Go Comparison Q&As
  7. Surface Go Miscellaneous Q&As

1 Surface Go Design, Configuration & Purchasing Q&As

1How much does a Surface Go cost?

There are two configurations of Surface Go for consumers (Windows 10 Home in S-Mode):

  • $399 for 4 GB of RAM and 64 GB eMMC
  • $549 for 8 GB of RAM and 128 GB SSD

And there are two configurations of Surface Go for business (Windows 10 Pro):

  • $449 for 4 GB of RAM and 64 GB eMMC
  • $599 for 8 GB of RAM and 128 GB SSD
2What are the dimensions of the Surface Go?
Microsoft Surface Go has dimensions of 9.6” x 6.9” x 0.33” (245 mm x 175 mm x 8.3 mm).
3How much does the Surface Go weight?
Microsoft Surface Go is weight at 1.15 lbs (522 g) without a keyboard or 1.7 lbs (771 g) with a keyboard attached.
4What ports are on the Surface Go?

Here are all available ports on the Surface Go:

  1. 1 x USB type-C (version 3.1 Gen 1 with USB Power Delivery revision 3.0)
  2. 1 x 3.5mm headphone jack
  3. 1 x Surface Connect (Compatible with Surface Dock)
  4. 1 x MicroSDXC card reader (up to 1TB)
  5. 1 x Surface Go Type Cover port.
5Does Surface Go have a camera?
Yes, there are two cameras on Surface Go:

  1. 5.0MP front-facing camera with 1080p HD video.
  2. 8.0MP rear-facing autofocus camera with 1080p HD video.
6What processor is in the Surface Go?

Microsoft Surface Go uses the dual-core 7th Gen Intel® Pentium® Gold Processor 4415Y.

  • Graphics: Intel® HD Graphics 615.
  • Base Frequency: 1.60 GHz
  • L3 cache: 2 MB SmartCache
  • 2 cores, 4 threads
  • Geekbench Score:
    • Single-Core: 1,836
    • Multi-Core: 3,823
7Does Surface Go include pen?
No, Surface Go doesn’t include a Surface Pen out of the box. You will need to purchase separately or use old Surface Pens from previous models. The latest Surface Pen costs about $100 which supports 4,096 levels of pressure and tilts support.
8Does Surface Go come with a keyboard?
No, you will need to purchase the keyboard (Surface Go Type Cover) separately. It costs about $100 for the black type cover and $130 for burgundy, platinum, and cobalt blue.
9When was Surface Go release?

Microsoft Surface Go was:

  • Announced and preordered on July 10, 2018.
  • Available on August 2, 2018.
10Can you upgrade RAM on Surface Go?
No, you can’t upgrade your Surface Go RAM as it was soldered directly onto the motherboard.

2 Surface Go Display & Screen Q&As

11What size is Surface Go’s display?
Surface Go has a 10-inch PixelSense™ Display.
12What is the resolution of Surface Go?
Surface Go has a resolution of 1800 x 1200 and a pixel density of 216ppi (pixels per Inch). It’s as crisp and smooth as the PixelSense display you’ll find on the Surface Pro models.

For more information check:

13Does Surface Go need a screen protector?
Even Microsoft Surface Go’s screen is made of Corning Gorilla Glass 3, it still prone to scratches. You’d better pick one up for your Surface Go to protect it from scratches.
14Does a screen protector reduce the responsiveness of Surface Go?
Yes it does, it much or less noticeable depending on what type and thickness of screen protector you put on it. For the best option, you should look for a slim tempered glass screen protector, as it’s smooth to the touch and reduce responsiveness issue. For more information check:

3 Surface Go Battery & Power Q&As

15How long does the Surface Go last?
Microsoft Surface Go last 9-hours of battery life for local video playback tested by Microsoft.
16What is the battery capacity of Microsoft Surface Go?
Microsoft Surface Go has a battery capacity of 26.12 Wh (3,411 mAh, 7.66V). For more information check:
17How do I charge my Surface Go?

You can charge your Surface Go in two ways:

  1. Use the OEM charger came with your Surface Go – Plug the charger to the power source and plug the Surface Connect connector to the charging port on the right side of Surface Go. It’s a magnet and reversible connector and it’s an official and recommended charging by Microsoft.
  2. Use a USB charger – The USB-C port on Surface Go supports Power Delivery 3.0 that allows you to charge the device via a USB charger.
18Can I charge Surface Go with USB-C?

Yes, you can. The USB-C 3.1 Gen 1 port on Microsoft Surface Go does support smart charging along with data transfer and video out capability. It supports USB Power Delivery revision 3.0 which supports 4 different power rules (5v, 9v, 15v, and 20v) with the ability to supply power up to over 45W.

For more information check:

4 Surface Go Performance Q&As

19Can Microsoft Surface Go run Photoshop?
Yes, Surface Go equipped with 7th Gen Intel® Pentium® Gold Processor 4415Y dual-core clocked at 1.60 GHz combined with Intel® HD Graphics 615, is powerful enough to handle most tasks available on Photoshop. There are many positive reviews on youtube and here are some of them:

  1. Surface Go Artists review Photoshop CC on Youtube
  2. Artist Review: Microsoft Surface Go (or No-Go?) on Youtube
  3. Microsoft Surface Go Productivity Test – How DOES IT RUN Chrome, Photoshop, & Premiere? 8GB Model on Youtube
20Can the Surface Go run games?
21Can you code or programming on Surface Go?
For writing code, Microsoft Surface Go is more than powerful enough to handle most code editor such as VS Code, Atom, or Notepad++. Combined with its great tactile keys, it’s a perfect mobile development machine you want to have.

However, if you’re looking to compile more complex codes on Visual Studio or Android Studio, you might need to get a Surface Pro, Surface Laptop, or Surface Book instead.

22Can you play Fortnite on Surface Go?
Surface Go can run Fortnite at an average framerate of 25 fps with the lowest settings and a scaled resolution of 600 x 400. Take a look at this video on youtube:

  1. Fortnite (Battle Royale) on the 2018 Surface Go 8gb
  2. Best Fortnite Settings On The Surface GO
23Is Surface Go 64-bit?
Yes, Microsoft Surface Go uses the 7th Gen Intel® Pentium® Gold Processor 4415Y which supports 64-bit instruction and it does come with a 64-bit version of Windows 10.
24Is Surface Go good for drawing?
In overall, drawing is really smooth on most apps such as Windows Ink, Sketchable, Bamboo Ink, OneNote, and more. It supports the latest Surface Pen with 4,096 levels of pressure and tilts support.
25Is Surface Go good for students?
Yes, it is. With Surface Go, you can take advantages of all kind of note taking including typing, drawing, and touch. On top of that, you can also record the lecture and take a picture with an 8.0MP rear-facing autofocus camera. You will never get stuck on taking note of all kind of information you want.
26Is the Surface Go worth it?
It’s totally worth it. At 399$, you can get all the features of Microsoft Surface Pro in a smaller package. It is really difficult to find a 2-in-1 laptop with a premium design and Windows Hello support at this price point on the market right now.
27Will Surface Go run Office?
Yes, Surface Go comes with a Microsoft Office 365 Home 30-days trial. Office apps will run smoothly on Microsoft Surface Go.
28Will Surface Dock work with Surface Go?
Yes, Microsoft Surface Go has a Surface Connect port that supports Surface Dock and work smoothly just like what you can expect on Surface Pro, Surface Laptop, and Surface Book.

5 Surface Go Software & Compatibility Q&As

29Does Surface Go run Windows 10?

Yes, it does. Surface Go shipped with Windows 10 pre-installed.

30Can you download apps on Surface Go?
Yes, you can. If your Surface Go uses Windows 10 S Mode, you can only download apps from Microsoft Store. You will need to leave the S-Mode in order to run the traditional .exe programs.
31Does Surface Go run full Windows?

Yes, Surface Go comes with full Windows 10. However, there are two versions of Windows 10 that available on Surface Go:

  • Surface Go for consumers: comes with Windows 10 Home in S Mode.
  • Surface Go for business: comes with Windows 10 Pro.
32What is Windows 10 in S Mode?

Windows 10 in S mode is a specific mode of Windows 10 that offers a familiar, productive Windows experience that’s streamlined for security and performance. By exclusively using apps from the Microsoft Store and browsing safely with Microsoft Edge, Windows 10 in S mode keeps you running fast and more secure day in and day out.

33How to turn off S-Mode on Surface Go?

Here is how to turn off the S-Mode on Microsoft Surface Go:

  1. On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation.
  2. In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store. (If you also see an “Upgrade your edition of Windows” section, be careful not to click the “Go to the Store” link that appears there.)
  3. On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you’ll be able to install apps from outside of the Microsoft Store.

Turning off S-Mode on Surface Go is a one-way method. You can’t turn it back on unless you do a recovery from a recovery drive.

34How do I reset my Surface Go?

To reset your Surface Go, plug in your Surface Go so you don’t run out of power during the refresh.

  1. Open Settings > Update & Security.
  2. Select Recovery.
  3. Under “Reset this PC“, select Get started.
  4. Choose either Keep my files or Remove everything.
  5. If you choose to Remove everything, you can choose to clean only the drive where Windows is installed and all drives.
  6. Next, you will have the option to just remove my files and remove files and clean the drive. The option to clean the drive is more secure but takes much longer. For example, if you are recycling your Surface, you should clean the drive. If you are keeping your Surface, you just need to remove your files.
  7. Select Reset.
    Surface Go will restart and the Surface logo appears during the reset process (this can take several minutes).
35Is Microsoft Office free on Surface Go?
Yes and no, it depends on which version of Microsoft Office you want to use:

  1. Office Mobile is free on Surface Go. Word Mobile, Excel Mobile, and PowerPoint Mobile with “core editing” functions are free on any 10.1-inches or smaller tablets. While the display size of Surface Go is exactly 10-inches, so you can download and uses Office Mobile apps for free.
  2. Microsoft Office 365 Home 30-days trial. Microsoft Surface Go comes with a pre-installed Office 365 Home 30-days trial, so you need to purchase a subscription to continue using the full Office suite of the trial period.
36Does Surface Go need antivirus?
In most cases, you don’t need a third-party antivirus. Surface Go with Windows 10 pre-installed has a Windows Defender for virus and threat protection out of the box. It’s free and receives updates regularly via Windows Update.

6 Surface Go Comparison Q&As

37What is the difference between Surface Go and Surface 3?
Here are some major differences between Surface Go and Surface 3:

  • Released Date Surface Go released on August 2, 2018, while Surface 3 released on May 5, 2015.
  • Peformance Surface Go uses the latest 7th Gen Intel® Pentium® Gold Processor while Surface 3 uses Intel® Cherry Trail Quad Core Atom.
  • Design Surface Go is thinner, lighter, and multi-position kickstand compared to Surface 3 with an only 3-positions kickstand.
  • Display Surface Go has a 10-inch PixelSense™ Display (1800x 1200) while Surface 3 has a 10.8-inches ClearType Full HD Plus display (1920 x 1280).

For more information check:

7 Surface Go Miscellaneous Q&As

38Is Surface Go a tablet or laptop?
It’s a 2-in-1 tablet or laptop. It can function as a tablet and also a laptop when connected to a Surface Go Type Cover.
39What is the company that makes Surface Go?
Surface Go is a product among other Surface-branded products makes by Microsoft company.

More Surface Go Resources

Make sure to check out our tips and tricks for Microsoft Surface Go here:

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