How to check your Surface warranty status – the quick and easy way
Having trouble with your Surface devices and want to get support from Microsoft? Here is the quick and easy way to check your Surface's warranty status before you request support.
Microsoft has offered a standard warranty for all your Surface devices including PC and Surface-branded accessories. For most Surface devices will comes with a one-year limited hardware warranty and 90-days of technical support. And here what’s the limited warranty means (according to Microsoft):
The standard warranty covers hardware defects only and does not provide any coverage for accidental damage. Technical support provides help and technical assistance for preinstalled software for the first 90 days after purchase.
If you want additional coverage, including accidental damage coverage, you can purchase Microsoft Complete when you purchase your device or within 45 days of purchase. Microsoft Complete extends the standard warranty and includes accidental damage protection. Microsoft Complete also extends technical support for preinstalled software to the full duration of the extended warranty. For more information, see Microsoft Complete.
If you’re not sure if your Surface device under warranty or not, Microsoft offers several methods for you to get that information. Among those, I want to show you a new quick and easy way to check the warranty status of your Surface device by using the Surface app.
In early 2019, Microsoft has updated the Surface app to include a new feature that allows you to check Surface’s warranty status right from within the app without taking time to sign in your Microsoft account and register your device.
- How to download the Surface app from Microsoft Store
- How to check your Surface’s warranty status in the Surface app
Microsoft, by default, has preinstalled the Surface app on all Surface PCs from the factory and from the recovery image. However, in case you can’t find the app on your computer, you can download it from Microsoft Store. To do so:
- Open the Microsoft Store.
- Click the Search button next to your profile photo, type “Surface”, and hit Enter.
- Now scroll to Apps section and looking for an app called “Surface“. Click to open it.
- Click Get to start downloading and installing the app to your Surface.
- Wait until it finishes and you can find the app from the start menu.
You can also directly link to the Surface app from here:
To check your current Surface’s warranty status in the Surface app is really easy. To do so:
- Open the Surface app.
- Click the hamburger menu and go to Your Surface section.
- On the right page, you will see your Surface’s warranty duration and the expiration date.
Now you have your Surface warranty information on hand. if your device is under warranty you can start an online service order by going to Device Center page or you can go to your local Microsoft Store for an in-store checking. If you have any questions or problems with the procedures detailed in this tutorial, please leave a comment below.
Note If you own many Surface devices, and you can register all those devices and get all warranty status right from a single place on Microsoft Device Center portal page here.