Surface Laptop 2 Tip: How to download the official recovery image

In this article, we will show you how to download Surface Laptop 2's official Recovery Image, in case you want to create a USB recovery drive to factory reset your device.

Surface Laptop 2 Tip - Downloading Surface Laptop 2 Recovery Image

Microsoft makes Surface Laptop to deliver the perfect balance clamshell laptop with a sleek, lightweight, powerful, and great battery life. The second generation besides an addition of matte black color configuration, it is now 85 percent faster than the original Surface Laptop.

Microsoft Surface Laptop 2 is also easy to troubleshoot and get supports. It comes with a recovery partition, which allows you to reset your Surface back to factory settings whenever you want. However, in case you can’t reset your Surface Laptop 2 with the existing recovery partition or it has been deleted, you can use a USB recovery drive instead. On the other hand, to create a recovery drive, you will need to have the official recovery image specifically for your Surface Laptop 2 model.

In this tutorial, we will walk you through step-by-step how to download the latest official recovery image for your Surface Laptop 2.

There are two pieces of information that need to know when you want to download a correct recovery image for your Surface Laptop 2.

  1. Surface Model: Surface Laptop 2.
  2. Serial number: 12-digit number located on the back of the device.

1 Option 1 – Download Surface Laptop 2 Recovery Image without Signing In

To download Surface Laptop 2 recovery image without Signing in.

  1. Go to Download a recovery image page on Surface support site.
    There are 2 options to start downloading Surface Recovery Image
  2. Under “Select your Surface device” section, click Continue without Signing in.
  3. Select Surface Laptop 2, and enter your device’s Serial number. Then click Continue.
    Select Surface Laptop 2 and type the serial number
  4. If you type a correct serial number, it will show up a correct version of recovery image made specifically for your device’s model. Click Download recovery image.
    Choose and download the available Surface Laptop 2 recovery image
  5. Click Save to start downloading. By default, it will be saved to your computer’s Downloads folder.
    Confirm to save Surface Laptop 2 recovery image

2 Option 2 – Download Surface Laptop 2 Recovery Image with Microsoft Account

If you have already registered your device with your Microsoft account,  you can use this option to quickly download the image without retyping the serial number again.

  1. Go to Download a recovery image page on Surface support site.
    There are 2 options to start downloading Surface Recovery Image
  2. Under “Select your Surface device” section, click Sign in.
  3. Select the device you want to download from the list of registered devices, and click Continue.
    Select Surface Laptop 2 from the registered devices
  4. Now you can download by just click on Download recovery image.
    Choose and download the available Surface Laptop 2 recovery image

Now, what you have to do next is to create a USB recovery drive. For more detailed, check our tutorial below:

Troubleshooting Tips

Some people unable to download the recovery image when they try to click the provided Download recovery image link. In general, this issue is caused by the browser’s pop-up blocking feature. To fix this:

  1. Microsoft Edge: Make sure you allow pop-up requested from the site when you click download. Click Always allow.
    Download Surface Recovery Image - Edge Popup
  2. Google Chrome: Make sure to notice the pop-up blocking notification in the address bar, Allow the pop-up request and try to download again.
    Download Surface Recovery - Enable Chrome Popup