Surface Laptop 2 Tip - Downloading Surface Laptop 2 Recovery Image

Microsoft makes Surface Laptop to deliver the perfect balance clamshell laptop with a sleek, lightweight, powerful, and great battery life. Besides adding a matte black color configuration, the second generation is now 85 percent faster than the original Surface Laptop.

Microsoft Surface Laptop 2 is also easy to troubleshoot and get supports. It comes with a recovery partition, which allows you to reset your Surface back to factory settings whenever you want. However, you can use a USB recovery drive instead if you can’t reset your Surface Laptop 2 with the existing recovery partition or it has been deleted. On the other hand, to create a recovery drive, you must have the official recovery image specifically for your Surface Laptop 2 model.

This tutorial will walk you through downloading the latest official recovery image for your Surface Laptop 2.

Two pieces of information you need to know when you want to download a correct recovery image for your Surface Laptop 2.

  1. Surface Model: Surface Laptop 2.
  2. Serial number: A 12-digit number is located on the back of the device.

1 Option 1 – Download Surface Laptop 2 Recovery Image without Signing In

To download Surface Laptop 2 recovery image without Signing in.

  1. Go to Download a Recovery Image page on the Surface support site.
    There are 2 options to start downloading Surface Recovery Image
  2. Under the “Select your Surface device” section, click Continue without Signing in.
  3. Select Surface Laptop 2, and enter your device’s Serial number. Then click Continue.
    Select Surface Laptop 2 and type the serial number
  4. If you type the correct serial number, it will show the correct version of the recovery image made specifically for your device’s model. Click Download recovery image.
    Choose and download the available Surface Laptop 2 recovery image
  5. Click Save to start downloading. By default, it will be saved to your computer’s Downloads folder.
    Confirm to save Surface Laptop 2 recovery image

2 Option 2 – Download Surface Laptop 2 Recovery Image with Microsoft Account

If you have already registered your device with your Microsoft account,  you can use this option to download the image quickly without retyping the serial number again.

  1. Go to Download a Recovery Image page on the Surface support site.
    There are 2 options to start downloading Surface Recovery Image
  2. Under the “Select your Surface device” section, click Sign in.
  3. Select the device you want to download from the list of registered devices, and click Continue.
    Select Surface Laptop 2 from the registered devices
  4. Now, you can download by just clicking on the Download recovery image.
    Choose and download the available Surface Laptop 2 recovery image

Now, what you have to do next is to create a USB recovery drive. For more details, check our tutorial below:

Troubleshooting Tips

Some people cannot download the recovery image when they click the provided Download recovery image link. The browser’s pop-up blocking feature generally causes this issue. To fix this:

  1. Microsoft Edge: Make sure you allow pop-up requests from the site when you click download. Click “Always allow.”
    Download Surface Recovery Image - Edge Popup
  2. Google Chrome: Make sure to notice the pop-up blocking notification in the address bar, Allow the pop-up request and try to download again.
    Download Surface Recovery - Enable Chrome Popup